Terms of Service

These Terms govern the rights, obligations, and responsibilities between 지이오게이트웨이 (GEO Gateway) and the user in connection with StayPass Lite and related web services.

Service means the web-based software that allows property owners to manage guest self check-in, room guidance, door code disclosure, and booking operations.

Owner app means the mobile application through which the owner can access the dashboard, inbox, reservation details, and settings.

Owner means a member who registers a property, rooms, and reservation data and operates the guest check-in flow through the service.

Guest means a traveler who uses the property QR and a personal phone to access the check-in page based on supported OTA booking evidence.

We post these Terms where users can easily review them on the service or a linked screen.

We may amend these Terms as long as the amendment does not violate applicable law, and we provide prior notice of the effective date and reason for any material change.

If a revision is materially disadvantageous or has a significant legal effect, the owner may object and terminate the agreement before the effective date.

If a user continues to use the service after the effective date of the revised Terms, the user is deemed to have accepted the revision.

We provide the owner console and app, property QR entry for personal-phone guest check-in using booking information, check-in guidance and door code reveal, completion handling, notification logs, and reservation file uploads.

StayPass Lite is software supporting booking verification and check-in guidance. The company does not operate the accommodation; on-site services under the accommodation contract are provided by the property owner.

We may change or discontinue part of the service where necessary for product improvement, security, or operational reasons.

Features connected to external services such as Cloudflare, Creem, or Expo push may vary depending on the policies and operating conditions of those third parties.

The service is offered on Free and Business plans. New owner accounts receive a 30-day free trial within the included 10-room allowance from the date of signup. After the trial ends, continued full access requires an active Business subscription unless otherwise granted by the company.

Pricing, billing currency, tax inclusion, and product scope are disclosed on the pricing page, checkout screen, or Billing and Subscription Policy.

Annual billing is offered for one-year use and may differ from monthly billing in billing cycle and renewal structure.

Additional products such as room-pack add-ons may have separately disclosed pricing, scope, renewal cycle, and cancellation conditions.

We may change pricing, billing cycles, or trial conditions. If the change is materially disadvantageous to paying users, we provide prior notice through the service, email, or another reasonable method, and may apply the change from the next renewal date.

A paid subscription begins when the owner reviews the plan, billing cycle, price, and trial conditions and completes the applicable checkout or subscription flow.

Payments may be processed through Creem. Tax handling, invoices or receipts, refunds, and chargebacks are subject to Creem’s payment infrastructure, applicable law, these Terms, and any separate Billing and Subscription Policy we publish.

If recurring billing is selected, charges may renew automatically on the chosen cycle. Owners may manage cancellation or payment methods through the service billing screen or another Creem management path separately provided by the company.

Withdrawal, refunds, end-of-term cancellation, overcharge handling, and annual-discount settlement follow applicable law and the Billing and Subscription Policy.

If the owner directly starts paid access during or after the free trial, we clearly disclose the price, billing cycle, renewal structure, and cancellation timing in the signup or billing flow.

We disclose our company name, representative, address, contact details, core service information, pricing, billing method, supply timing, cancellation and refund standards, dispute handling, and how to review these Terms as required by Korean e-commerce law.

Before subscribing, the owner must review the plan, trial, renewal, cancellation, refund, and payment structure. We provide that information in the billing flow, pricing page, these Terms, and the billing and subscription policy.

Users may apply for membership according to our signup procedure, and we approve registration where there is no operational or technical issue preventing service use.

Owners must keep account information and passwords secure and must not transfer, lend, or share the account with a third party.

If registered information changes, the owner must update it without undue delay.

If necessary for security or where a violation is suspected, we may request identity verification or supporting documents.

Owners must ensure that booking data, room data, door codes, and guest guidance entered into the service are accurate and lawfully obtained.

Owners must keep guest-visible check-in guidance, door codes, and property rules aligned with actual on-site operations.

Within their scope of control, owners are responsible for room allocation, access-code management, facility safety and hygiene, guest verification required by applicable law, on-site guest assistance, and emergency response.

Owners must establish and maintain alternative entry procedures and reachable contact channels for guests in case of network failures or service interruptions.

Owners are responsible for keeping supported booking sources, guest-facing property settings, and public contact details accurate so travelers can check in on their own phones.

The fixed QR address is tied to the property ID and continues to identify the same property when its name or slug changes. Check-in is unavailable after the property ID is deleted.

Owners must not register another person’s personal information without authority or use the service for unlawful or improper purposes.

To the extent the owner independently controls guest data, the owner must also comply with any legal notice, consent, retention, and deletion duties that apply.

The service verifies a booking using either the guest name or reservation number entered after scanning the property QR and provides guidance on the guest’s phone. If a booking cannot be uniquely identified, including when guests share a name, both name and reservation number are required, with the booking provider requested where necessary. Only bookings with verified original evidence from supported OTAs are eligible; direct bookings, unverified bookings, and phone-last-four-only checks are not authenticated in this flow.

Door codes are displayed according to the room data registered by the owner. Accuracy, update timing, and on-site security management of those door codes remain the owner’s responsibility.

A pending session is valid for up to 30 minutes. After check-in is complete, the session can reopen guidance until the property’s actual checkout time, subject to current booking authorization.

The property-ID QR address continues to identify the same property when its name or slug changes.

Guest check-in does not require a separately registered guest device. Owners remain responsible for the accuracy of door codes and on-site guidance.

Owners must provide appropriate guest notices and on-site controls so that guests or travelers do not share or expose check-in information such as the guest guide page, door codes, QR codes, links, guide images, or screen captures to third parties.

We may restrict service use if the owner violates these Terms or applicable law, infringes the rights of others, or uses the service in a way that harms service security.

We may temporarily suspend all or part of the service where necessary for maintenance, outages, communication failures, incident response, or force majeure.

Where possible, we give prior notice of suspension, but urgent security or outage situations may be announced afterward.

The service may also be restricted after a free trial expires, when payment fails, when subscription status is unresolved, when a Creem subscription expires or is paused, or where payment abuse, chargeback risk, or verification issues require review.

We may detect and block abnormal traffic or attack attempts using security infrastructure such as Cloudflare.

We take reasonable security measures to keep the service stable.

Owners remain responsible for independently checking or backing up important booking and operational records where needed.

Except in cases of intent or gross negligence, we are not responsible for loss caused by information deleted directly by the owner or entered incorrectly by the owner.

StayPass Lite, including its software, interface, trademarks, logos, and service copy, is protected by intellectual property rights owned by the company or lawful right holders, and may not be copied, distributed, modified, or reused without prior consent.

The owner represents and warrants that it has all rights and authority necessary for the company to use any trade name, property name, brand name, trademark, service mark, logo, domain name, representative image, public description, or similar identifying material that the owner provides to the company or registers in the service in connection with signup, settings, billing, support, or operation (collectively, "Owner Identifiers").

The owner grants the company a worldwide, non-exclusive, royalty-free, transferable, and sublicensable right to reproduce, publish, display, distribute, edit, reformat, translate, transmit, and otherwise reasonably use the Owner Identifiers.

The company may use Owner Identifiers without separate compensation, prior approval, or additional consent on its website, landing pages, customer lists, app store or marketplace listings, advertisements, social media, newsletters, sales materials, proposals, investor or partner materials, press releases, exhibition or event materials, service introductions, demos, case studies, and similar marketing, promotional, or business-development materials.

In using Owner Identifiers, the company may adjust size, resolution, file format, background, placement, color presentation, or excerpts as reasonably necessary, and such use may identify the owner as a customer, user, adopter, or partner of the company or the service.

If the owner requests in writing that use of Owner Identifiers stop, the company will use commercially reasonable efforts to stop using them in new external public materials within a commercially reasonable period. The company has no obligation to recall, destroy, or modify materials that have already been produced, distributed, posted, printed, submitted, transmitted, stored, cached, or archived, and may continue retaining them for legal retention, internal records, evidence, dispute response, investor or partner reporting, and backup purposes.

If a dispute arises from the owner’s provision or registration of Owner Identifiers or from the company’s use under this Article, including third-party intellectual property, advertising, unfair competition, image rights, publicity rights, privacy, or other legal claims, the owner that provided or registered the relevant Owner Identifiers is responsible for related liability and costs unless caused by the company’s intent or gross negligence.

This Article does not grant the company a marketing-use right over guest personal information, non-public booking records, door codes, or other operational information that is not public identifying material.

To the extent permitted by law, we do not provide additional warranties for free, beta, or test features.

We are not liable for losses caused by external service outages, temporary failures involving Cloudflare or Creem, incorrect owner input, or on-site network or device problems to the extent those losses are not attributable to the company.

We are not liable for unauthorized entry, loss, theft, security incidents, complaints, disputes, or damages arising from guests or persons associated with the owner sharing or exposing door codes, guest guide pages, QR codes, links, guide images, screen captures, or booking verification information, to the extent those losses are not attributable to the company.

We are not liable for losses caused by on-site operation or management, including room allocation, access management, facility safety and hygiene, guest assistance, or emergency response, where those losses are not attributable to the company. Where attributable to the owner, the owner bears responsibility under applicable law.

Even where liability is recognized, and unless intent or gross negligence is involved, liability is limited to ordinary and foreseeable damages, and special, indirect, or consequential damages are excluded to the extent permitted by law.

No limitation of liability in these Terms, including this Article, excludes or unreasonably limits liability for losses attributable to the company or liability imposed by applicable law.

An owner may request to stop using the service at any time, and paid subscriptions generally terminate for billing purposes from the next renewal date unless law requires otherwise.

If the owner violates these Terms or applicable law, we may require cure within a reasonable period and then restrict access or terminate the agreement. Immediate restriction or termination may apply for urgent security, illegal activity, repeated violations, or rights infringement.

Retention or deletion of data after termination is governed by the Privacy Policy and applicable law.

For paid services, cancellation, refunds, overcharge handling, and discount settlement are governed by the Billing and Subscription Policy or any separate refund guidance that may apply.

We may provide notice of changes to these Terms, pricing, or service structure through the service, email, or another reasonable method.

Owners must keep their registered email and contact details up to date, and we may satisfy our notice obligation using the registered contact point or an in-service notice.

If a change is materially disadvantageous to the owner, we provide notice with a reasonable lead time before it takes effect.

These Terms are governed by the laws of the Republic of Korea.

If a dispute arises in connection with the service, the parties will first try to resolve it in good faith. If no resolution is reached, jurisdiction will be determined by the applicable Korean procedural law.