Topic6 / 6
Troubleshooting
Check the point where progress stopped
Check-in is paused (PAUSED)
Check whether guest check-in is enabled in property settings.
Setup is needed (NEEDS_SETUP)
Review readiness items on the dashboard, including public contact details, entry instructions, and service operating status.
Today's booking is missing
Check dates, cancellation status, and the supported OTA source connection. Compare bookings requiring source re-registration with the original file.
The guest cannot continue
Check the reservation number, room and required bed assignments, arrival instructions, consent assets, and configured check-in times.
The poster PDF will not save
Save a public contact number in property settings and retry. A PNG QR can be saved independently of the contact number.
If the issue continues, use the current screen as your reference
Review property settings and the actual readiness items on the dashboard, then contact support through the service.